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Frequently Asked Questions

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What to do if a CadMouse is defect or shows cosmetic degeneration?

 


 

3Dconnexion is aware that some early batches of our CadMouse product line show signs of premature aging.
This includes defect buttons or wheels and cosmetic problems of the metallic frame.


As quality and durability have highest priority for 3Dconnexion we ask all customers to replace affected
CadMouse products free of charge by using our technical support channels.


Please note that 3Dconnexion has decided – on a voluntary basis - to replace devices which are out of their official 2-year warranty.