Space mouse enterprise. This is normal?

If you have questions or comments concerning any non-support related 3Dconnexion topic, please use this forum.

Moderator: Moderators

Post Reply
ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Space mouse enterprise. This is normal?

Post by ccustodiojunior » Thu Sep 19, 2019 10:58 am

Hi

I am testing my new Space Mouse Enterprise Kit for the first time.

This is normal?

https://youtu.be/-JaPrdBFLJg


https://youtu.be/96UOyjCIyFA

Carlos
Civil Engineer

ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Re: Space mouse enterprise. This is normal?

Post by ccustodiojunior » Sat Sep 21, 2019 8:08 am

I would like to know if the product came defective

This has a slack and an annoying click-like noise.

You can listen in the video.

Carlos
Civil Engineer

notkevinhise
Posts: 24
Joined: Thu Jun 20, 2019 8:33 am

Re: Space mouse enterprise. This is normal?

Post by notkevinhise » Tue Sep 24, 2019 8:58 am

The video you've posted to Youtube is private...so who knows.

ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Re: Space mouse enterprise. This is normal?

Post by ccustodiojunior » Wed Sep 25, 2019 10:36 am

sorry I just fixed the video.

Carlos
Civil Engineer

UtaSH
Moderator
Moderator
Posts: 3289
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Space mouse enterprise. This is normal?

Post by UtaSH » Thu Sep 26, 2019 7:10 am

Hi Carlos,

seems that there is a mechanical issue with the device. Might be defective. :(
Please contact our Technical Support Team.

Post Reply