Spacenavigator - Solidworks2019

Questions and answers about 3Dconnexion devices on Windows.

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Vos
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Joined: Mon Oct 15, 2018 4:03 pm

Spacenavigator - Solidworks2019

Post by Vos » Mon Oct 15, 2018 4:10 pm

Spacenavigator do not recognize different work areas in Solidworks2019 (it does in 2018) - Part/Assembly/Drawing. It can be customize only once for all 3 spaces. Any workaround?

UtaSH
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Re: Spacenavigator - Solidworks2019

Post by UtaSH » Wed Oct 17, 2018 1:44 am

Hello Vos,

you need our latest driver for the newest version os SolidWorks. Additionally make sure the driver installation is done either after you installed SolidWorks or you did a repair installation after you installed SWX.

Vos
Posts: 3
Joined: Mon Oct 15, 2018 4:03 pm

Re: Spacenavigator - Solidworks2019

Post by Vos » Wed Oct 17, 2018 5:38 pm

I just did on two different computers - Win 7/64. Still no Part/Assembly/Drawing recognition on both.

UtaSH
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Re: Spacenavigator - Solidworks2019

Post by UtaSH » Thu Oct 18, 2018 7:39 am

Hello Vos,

antoher issue might be that you start the application (SolidWorks) and the driver with different users. The driver is started automatically when you login (with the privileges of your user) and when you then start SolidWorks with an elevated user (Administrator) then the driver cannot communicate with the addin in SolidWorks. See here.

Vos
Posts: 3
Joined: Mon Oct 15, 2018 4:03 pm

Re: Spacenavigator - Solidworks2019

Post by Vos » Thu Nov 08, 2018 7:29 pm

Still no luck - in meantime I tried third computer, newest driver - same issue. Any plans to fix driver?

UtaSH
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Re: Spacenavigator - Solidworks2019

Post by UtaSH » Fri Nov 09, 2018 9:06 am

Hello Vos,

please contact our Technical Support Team. They can do further troubleshooting and collect more information from your system. If they cannot solve the issue they will escalate it to our engineers.

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