Search found 26 matches

by aalsalihi
Thu Dec 05, 2019 8:06 am
Forum: MacOS Discussion Forum
Topic: How to customise cadmouse for keystroke and LMB
Replies: 1
Views: 53

Re: How to customise cadmouse for keystroke and LMB

Hi Cadschool, I was testing this on my end and it seems when you hold 3 and click left mouse click it will roll the object. I was able to check the roll axes in our driver setting which enabled the axes and allowed me to roll the object. Make sure 3Dconnexion settings in Cinema 4D is enabled first t...
by aalsalihi
Thu Nov 14, 2019 7:01 am
Forum: Windows Discussion Forum
Topic: Problem with Cinema4D: How to disable rolling?
Replies: 9
Views: 12005

Re: Problem with Cinema4D: How to disable rolling?

Hi Dmiko, Thanks for your post. I was testing Cinema 4D version R21.026 and was able to disable the rolling functionality by simply going to the 3Dconnexion property panel and disabling the rolling functionality. It seems like you were trying to disable the function from Cinema 4D which is something...
by aalsalihi
Fri Aug 09, 2019 7:00 am
Forum: Windows Discussion Forum
Topic: SpaceNavigator does not work with Surfcam
Replies: 2
Views: 1897

Re: SpaceNavigator does not work with Surfcam

Hi Katiequinn,

3Dconnexion implemented support for some applications but there are applications for which the editor of the software implemented the support himself. This is the case for Surfcam tool so please contact the editor of the software.

Regards,
Abdul. A
by aalsalihi
Tue Aug 06, 2019 6:16 am
Forum: Windows Discussion Forum
Topic: uninstall/reinstall 3DxWare
Replies: 2
Views: 2126

Re: uninstall/reinstall 3DxWare

Hi Sparky, What's the driver version you running ? You can run the installer and it will give you a window with (Repair, Modify and Remove). Choose Remove That might help you to uninstall the driver and avoid the error message If that didn't help then please navigate to C:\Program Files\3Dconnexion\...
by aalsalihi
Tue Aug 06, 2019 6:02 am
Forum: Windows Discussion Forum
Topic: Bug: 3DxService.exe constantly reading on disk
Replies: 5
Views: 5509

Re: Bug: 3DxService.exe constantly reading on disk

Hi Hoegge,

Did that happens when you reboot the computer ?
Does it happens when you launch a specific application ?

You could try to do cleaning to the configuration for the driver and test it after. Here's the link on how to do it https://www.3dconnexion.com/faq/1100


Regards,
Abdul. A
by aalsalihi
Tue Jul 30, 2019 5:47 am
Forum: MacOS Discussion Forum
Topic: Rename RM Tools and RM Views
Replies: 1
Views: 2673

Re: Rename RM Tools and RM Views

Hi Martinfdc, RM Tools and RM Views are default RM from the driver which can't allow the user's to change the name for them but you could change the functionality of the RM in each one of them. Now if you create a New RM then you will have the option to edit the name and assign/map different functio...
by aalsalihi
Fri Jun 14, 2019 6:52 am
Forum: Windows Discussion Forum
Topic: Archive driver version
Replies: 1
Views: 2665

Re: Archive driver version

Hi Luke4b, Thanks for your post. You could contact our Technical support team here https://www.3dconnexion.com/service/technical-support/support-formular.html and they will be able to provide the driver version for you. If you have any other questions then please don't hesitate to reach back. Regard...
by aalsalihi
Fri Jun 14, 2019 6:48 am
Forum: Windows Discussion Forum
Topic: Battery level of SpaceMouse Pro Wireless
Replies: 1
Views: 2718

Re: Battery level of SpaceMouse Pro Wireless

Hi Tyrel, You could check the battery status by navigating to: - 3Dconnexion Home - Settings - Make sure the device is selected - Under the device picture, there should be a battery icon - Hover over the battery icon and it will display the percentage If you have another questions please don't hesit...
by aalsalihi
Fri Jun 14, 2019 6:44 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020
Replies: 2
Views: 2902

Re: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020

Hi Martin, It looks like the driver was already installed when you upgraded to AutoCad 2020. In order for the 3Dmouse to work with the new version then you need to uninstall the 3Dconnexion driver then install it back again with restarting your machine in between. Will be waiting for some update on ...
by aalsalihi
Wed Jun 05, 2019 10:46 am
Forum: Windows Discussion Forum
Topic: I need support
Replies: 2
Views: 3118

Re: I need support

Hi tutu12,

You could try to Calibrate the device and check if the issue still occurs.
To do that please follow the instructions here : https://www.3dconnexion.com/faq/35

Regards,
Abdul. A
by aalsalihi
Wed May 22, 2019 7:00 am
Forum: Windows Discussion Forum
Topic: Latest drivers for Space Pilot on Win10
Replies: 5
Views: 4049

Re: Latest drivers for Space Pilot on Win10

Hi Philnolan3d, SpacePilot is not supported device which is correct. Regarding the driver, it looks like 3.16.3 is the driver version supported for the SpacePilot device. You could download the driver by: - visiting this link to download drivers: https://www.3dconnexion.com/service/drivers.html - Cl...
by aalsalihi
Wed May 22, 2019 6:51 am
Forum: Windows Discussion Forum
Topic: "old" SpaceNavigator issues
Replies: 4
Views: 4712

Re: "old" SpaceNavigator issues

Hi goalposthead,

So the SpaceNavigator not working in the viewer as well??
For drifting issues, you could try to Calibrate the device. Follow the steps here: https://www.3dconnexion.com/faq/35

Thanks
Abdul. A
by aalsalihi
Wed May 22, 2019 6:47 am
Forum: Windows Discussion Forum
Topic: Change Default Button Function
Replies: 4
Views: 3984

Re: Change Default Button Function

Hi heyheytommyj, If you have the driver installed and running then follow these steps to change/Add functionality for all the buttons: - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - If you mapping button for Inventor, then make sure it's Inventor at the top of the d...
by aalsalihi
Mon May 20, 2019 11:31 am
Forum: Windows Discussion Forum
Topic: Cadmouse wireless polling rate
Replies: 4
Views: 4055

Re: Cadmouse wireless polling rate

Hi Cristian,

Thanks for your respond, we'll definitely let the team know.

Thanks
Abdul. A
by aalsalihi
Mon May 20, 2019 7:29 am
Forum: Windows Discussion Forum
Topic: "old" SpaceNavigator issues
Replies: 4
Views: 4712

Re: "old" SpaceNavigator issues

Hi Poalposthead,

Did you try to test it in our Viewer ? Does it have the same issues there as well ?

Will be waiting for some updates on your end to move forward.

Thanks
Abdul. A