No SpacePilot support in 3DxWare 10 Beta

[dancamp]

I just wanted to add my voice to the concerns that others have expressed. I own 3 3Dconnexion devices. I find it both strange and frustrating that my three year old SpaceExplorer will work with the new driver, but my two year old SpacePilot won't.

A couple of years ago, when I spoke with a representative at a 3Dconnexion booth, trying to decide if it was worth the extra $100 for the SpacePilot Pro over the SpacePilot, he expertly outlined the differences. I decided that the extra features were not something I really needed for my work. He didn't mention that along with a colour screen the SpacPilot Pro offered protection from a ticking-time bomb of obsolescence

Like others, I've been an evangelist when it comes to working with 3Dconnexion controllers, but than enthusiasm is going to quickly wane unless this ill-considered decision about "legacy" device support is reconsidered.

[mrbean]

Hello Guys,
A few observations - a few years ago, when you purchased your devices, there was no mention that this driver would be developed. This onyl came about recently, and we should be grateful to have this driver, and 3dConnexion putting in the effort to develop this, whatever devices it supports.

You purchased your device knowing very well that it was for a spcific 3d application, and that it had no mouse emulation support in external apps.

So, let's all give the Devs good time to come back and answer your questions in a nice mature fashion, and let's stop getting our panties in a twist.

Yes, I have a Space Traveller, a Space Pilot and a Space Nav, and only the latter is currently supported. I will wait patiently, and can only hope support will be added at some point in the next releases.

The attitude a few of you are displaying won't bring out the best in anyone, so let's be civil, you have raised the topic, and give the guys a fair chance to get back to you

Showing frustration is fair, being a dick is not.

Have a good one, chat later.

[DragonFist]

Hello Guys,
A few observations - a few years ago, when you purchased your devices, there was no mention that this driver would be developed. This onyl came about recently, and we should be grateful to have this driver, and 3dConnexion putting in the effort to develop this, whatever devices it supports.

You purchased your device knowing very well that it was for a spcific 3d application, and that it had no mouse emulation support in external apps.

So, let's all give the Devs good time to come back and answer your questions in a nice mature fashion, and let's stop getting our panties in a twist.

Yes, I have a Space Traveller, a Space Pilot and a Space Nav, and only the latter is currently supported. I will wait patiently, and can only hope support will be added at some point in the next releases.

The attitude a few of you are displaying won't bring out the best in anyone, so let's be civil, you have raised the topic, and give the guys a fair chance to get back to you

Showing frustration is fair, being a dick is not.

Have a good one, chat later.

I'm sorry, but many, many users have been asking for this functionality for a long time. A community member that was going to provide it, was told not to waste their time because it was being provided by 3Dconnexion. Months later it is mentioned that this will not be provided to most of the users interested in said functionality. That can't be justified away.

Neither can this move of "legacy" devices not supported. "Legacy" in this case means we have a new one we want you to buy. There are older devices than the SpacePilot that are being supported. The only different is there isn't a replacement for them.

Examples have been given on these customers expectations.

For the record, I bought mine only about a year ago and I fully expected to be able to use the thing.

[DragonFist]

Just look here at the top 12 threads, all locked yesterday to see how many have been trying to get this functionality. This effort dates back no later than 2007.

And I would be glad for these drivers, if my device was not being blocked from using them!

[mrbean]

I'm sorry, but many, many users have been asking for this functionality for a long time. A community member that was going to provide it, was told not to waste their time because it was being provided by 3Dconnexion. Months later it is mentioned that this will not be provided to most of the users interested in said functionality. That can't be justified away.

I guess you are missing my point.

'Wanting' a driver is very different to what is provided under the 'Supported Application' list when you actually purchase this.

What I am saying is, it did not matter if I requested standard mouse support for my device in 2005, if 3dC only started developing a driver for this functionality in 2010, it doesn't mean Ihave the right to climb into the Companies character.

Please note, guys, I am a normal user, just like you, and would luv the support for both my Space Traveller and Space Pilot devices, but I can hardly be upset if it doesn't come, as this was never a feature promissed when I first got my devices.

So, if it comes, I will be very appreciative of 3dC, if not, I will not attack their efforts

Apologies, I should have made it more clear in my earlier post.

Let's get back on-topic though, and wait for Jim and Nuno to provide feedback as to the issue at hand.

[DragonFist]

I'm sorry, but many, many users have been asking for this functionality for a long time. A community member that was going to provide it, was told not to waste their time because it was being provided by 3Dconnexion. Months later it is mentioned that this will not be provided to most of the users interested in said functionality. That can't be justified away.

I guess you are missing my point.

'Wanting' a driver is very different to what is provided under the 'Supported Application' list when you actually purchase this.

What I am saying is, it did not matter if I requested standard mouse support for my device in 2005, if 3dC only started developing a driver for this functionality in 2010, it doesn't mean Ihave the right to climb into the Companies character.

Please note, guys, I am a normal user, just like you, and would luv the support for both my Space Traveller and Space Pilot devices, but I can hardly be upset if it doesn't come, as this was never a feature promissed when I first got my devices.

So, if it comes, I will be very appreciative of 3dC, if not, I will not attack their efforts

Apologies, I should have made it more clear in my earlier post.

Let's get back on-topic though, and wait for Jim and Nuno to provide feedback as to the issue at hand.

I believe I get your point. I just don't think it is valid one. I get it. You have the right to your opinion. I don't wish you any ill.

But I completely disagree. I have every right to demand that I receive the same support as the guy who purchased the Pro version of my product. Sure, he paid $100 dollars more than me, but he got more buttons and a color LCD. It isn't some old part found in a scrap heap. It isn't even some part that won't connect to modern computers. It is a current item that can still be purchased from vendors such as amazon.com.

There is absolutely no reason not to support it other than to force an upgrade.

In addition, to make matters worse, they actually discouraged another from providing the support because they were going to, further blocking my ability to make use of a devise I purchased, again forcing me into a corner to either buy a current generation product, or live with the fact that this one is paper weight for 95% of its time on my desk. There was no mention then that the spacepilot would be prevented from using this functionality. That wasn't mentioned until the day before open beta. Many, many months later. It isn't frustration I feel. It is is outright upset. This isn't "why is the driver taking so long?"

This is the result of "don't worry, We've heard you, we're making a driver for you that will allow you to actually use your devise." With waiting period of months... "Oh, by the way, the driver isn't actually for you. It is for those that got the more recent model. Have a nice day."

It isn't cool any way you cut it. And I'm not about to be quiet about it because quiet, or even over polite, gets you "We have no plans..."

[mrbean]

Ah Mate, no offense taken, we are all entitled to our opinions.

Have a good one, and I do hope things get sorted for you fellas.

[philnolan3d]

This onyl came about recently, and we should be grateful to have this driver, and 3dConnexion putting in the effort to develop this, whatever devices it supports.

Why would I be grateful for a driver that doesn't work with the device I just bought?

[mrbean]

Ok, let me try again: You bought a device with OFFICIAL driver support for 3d Applications, like CAD, et al.

This recently released driver is a BETA and nowhere was it stated in your product support documentation that this beta will support your device. Hence the reason I will await support for my currently unsupported devices, which I aquired well knowing what application support they enjoyed.

Should this beta driver at some point evolve into supporting my devices, good. If not, tough luck for me. Should I then want that functionality, then I should get a device that's supported once the OFFICIAL new driver is out - or get something from anther vendor, or whatever the case.

You have the freedom to buy what you want

[philnolan3d]

Well, justified or not, it's still not cool for them to sell a device that can not use the latest driver.

[BeatKitano]

You have the freedom to buy what you want

As you have the right to add a company to a list of companies pushing programmed obsolescence on their still brand new sold products.
And starting a web campaign to inform people about the complete disregard for environmental issues (making perfectly fine hardware go to waste to push sell of the newer revision of a product) and total lack of tech support on a widely used device that is still sold.

I will wait till next week, because I know that not everyone is working from home, and an opfficial announcement may be coming next week.

But if nothing is done in that regard, well I encourage unsatisfied spacepilot customers to go to all the 3d mouses related websites (technical related boards as well as reseller's boards) and clearly state the issue with 3dconnexion. At least if you can't get satisfaction as a customer you can inform the others to find better brands.

I'm not really concerned by the current issue since I'm using the pro version of the device, but I won't stay put while I see some people getting let down while the driver is perfectly capable of handling the needs (besides if we let 3dconnexion do this, what Pro users will get when they release a new updated device ?, Think about it...).

%HID\Vid_046D&Pid_C625.DeviceDesc%=3dxhid_Inst, HID\Vid_046D&Pid_C625 ; SpacePilot < INSTALLED IO DRIVER

<StringEntry>
<Key>STR_SPACENAVIGATOR</Key>
<Value>SpaceNavigator</Value>
</StringEntry>
<StringEntry>
<Key>STR_SPACENAVIGATOR_FOR_NOTEBOOKS</Key>
<Value>SpaceNavigator For Notebooks</Value>
</StringEntry>
<StringEntry>
<Key>STR_SPACEEXPLORER</Key>
<Value>SpaceExplorer</Value>
</StringEntry>
<StringEntry>
<Key>STR_SPACEPILOT_PRO</Key>
<Value>SpacePilot PRO</Value>
</StringEntry>

No SpacePilot entry integrated in the propertie panel

The ball is in your camp 3dconnexion.

[Razor1990]

i just want to share with all those angry spacepilot-users, as i am, you can reach the same with a program called glovepie, but you have to "program" it yourself.

http://glovepie.org/w/index.php?title=Preliminary_Documentation_v0.43#3DConnexion_SpaceNavigator.2C_etc.

[3Dconnexion]

The posts above were originally part of the 3DxWare 10 Beta Feedback topic.

Since it took on a life of its own, we have moved the discussion over to this topic in the same section of our Forum.

All contributions are welcome. As per the Board Rules we ask you to please express your point of view politely.

[BeatKitano]

Thank you, can you please rename the thread to "We at 3dconnexion are proud to announce the driver that scr** our early adopters by choice and not technical difficulties !" ?

[BeatKitano]

P.S: Note the self-censorship to stay polite.